Privacy Policy
Last Updated: December 2025
Tidal Forge Recovery ("we," "us," or "our") is committed to protecting the privacy of individuals who visit our website, contact our admissions team, or receive treatment through our programs. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
1. Information We Collect
We may collect the following categories of information:
- Contact Information: Name, email address, phone number, and mailing address you provide via our contact form or admissions calls.
- Insurance Information: Insurance provider name and policy details you submit for benefit verification.
- Health Information: Limited medical and substance use history shared during admissions screening (protected under HIPAA — see our HIPAA Notice).
- Website Usage Data: IP address, browser type, pages visited, and referral source, collected via cookies and analytics tools.
2. How We Use Your Information
We use collected information to:
- Respond to inquiries and schedule admissions consultations
- Verify insurance benefits and coordinate coverage
- Provide and improve our treatment services
- Send relevant program information and aftercare resources (with your consent)
- Comply with legal, regulatory, and accreditation obligations
- Analyze website performance and improve user experience
3. How We Share Your Information
We do not sell your personal information. We may share information only with:
- Licensed clinical staff directly involved in your care
- Insurance providers for benefit verification and claims (with your authorization)
- Service providers under strict confidentiality agreements (e.g., secure hosting, email delivery)
- Government agencies when required by law (e.g., court orders, public health reporting)
4. Data Security
We implement administrative, technical, and physical safeguards designed to protect your information, including encryption in transit (TLS/SSL), restricted access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure.
5. Cookies and Tracking
Our website uses cookies and similar technologies to remember preferences and analyze traffic. You may disable cookies in your browser settings, though this may impact site functionality.
6. Your Rights
Depending on your state of residence, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your information
- Opt out of marketing communications at any time
- Request restrictions on certain uses or disclosures
To exercise these rights, contact us at privacy@tidalforgerecovery.com.
7. Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect information from minors. If you believe a minor has submitted information, please contact us so we can remove it.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last Updated" date.
9. Contact Us
If you have questions about this Privacy Policy, please contact:
Tidal Forge Recovery — Privacy Officer
9582 Peppertree Drive, Huntington Beach, CA 92646
Email: privacy@tidalforgerecovery.com
Phone: (714) 794-2630